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Dion

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Dion

Technician Information

  • Title: Senior HVAC Surgeon

Technician Bio:

  • Name: Dion
  • Favorite Aspect of my job: I came to work here in April of 2006. I came here to start a new career. I heard a lot about Great Lakes on the radio station that I listen to and decided to come to work here because they are closer to my home.
  • Hobbies: I enjoy remodeling my house and fixing cars. Laura and I like to attend church and go shopping together.
  • Interesting Fact about me: I grew up in LaPorte County and graduated from New Prairie. My wife Laura and I have been married for 26 years and have 2 sons and a daughter.

More About Me:

My favorite product is the Merv-16 filter because it removes over 95% of the particles in the air that can make you sick. The cartridge lasts for an entire year.

Local Reviews

Great Lakes Heating, Air Conditioning & Electrical Rated 4.8 out of 5 stars based on 39 customer reviews

Map of South Bend, IN

Air update




Review of Great Lakes Heating, Air Conditioning & Electrical


Response from Great Lakes Heating, Air Conditioning & Electrical:

Thank you for your feedback!


Map of South Bend, IN

Good service




Review of Great Lakes Heating, Air Conditioning & Electrical

Good trees.


Response from Great Lakes Heating, Air Conditioning & Electrical:

Thank you for your feedback James!


Map of Knox, IN

Great




Review of Great Lakes Heating, Air Conditioning & Electrical

Dion always does a great job and we look forward to seeing him again for our next inspection of our furnace and air conditioning units. Thank you, Dion.


Response from Great Lakes Heating, Air Conditioning & Electrical:

That's awesome to hear! We love having Dion on the team, we're glad you enjoy having him as well


Map of New Carlisle, IN

reliable, reasonable, great friendly service




Review of Great Lakes Heating, Air Conditioning & Electrical


Response from Great Lakes Heating, Air Conditioning & Electrical:

Thank you June!


Map of South Bend, IN

GREAT SERVICE




Review of Great Lakes Heating, Air Conditioning & Electrical

SERVICE MAN WAS ON TIME AND SERVICED OUR AIR -CONDITIONER QUICKLY


Response from Great Lakes Heating, Air Conditioning & Electrical:

Thank you so much for the feedback!


Map of Mishawaka, IN

Great service




Review of Great Lakes Heating, Air Conditioning & Electrical

Very polite, pleasant and professional


Map of New Carlisle, IN

Always great service




Review of Great Lakes Heating, Air Conditioning & Electrical

Deon is always on time,professional and thorough


Response from Great Lakes Heating, Air Conditioning & Electrical:

Thank you for the review Carolyn. Dion has been with our company for over 12 years and we are confident that he does his absolute best at every job! We will be sure to pass along this message to him.


Map of Lakeville, IN

Excellent service- poor commication from Misty




Review of Great Lakes Heating, Air Conditioning & Electrical

Set this up weeks ago- was given a time window of 9-12:00... spoke with Misty that day and was told he should be there by 11:00- called at noon and was told he should be there in about 1/2 hour. Did nothing t show until well after 1:00. No update on time given- I had to chase the information. When I complained it was well past the window- Misty said there was no guarantee except for the 8:00 am appt. THAT information would have been useful when I scheduled! She could have also called to give me a status update instead of making me chase the information. When she called to let me know he was on the way, she was having a sidebar conversation and I had to call air for her to start talking to me!The service person, Dione, was awesome and professional


Response from Great Lakes Heating, Air Conditioning & Electrical:

Bobbie, Thank you for expressing your concern with our office staff however, this is a review for our service technician, Dion. Please reconsider the review based on him. Dion does outstanding work and he has been with the company for over 12 years. You have been our customer for some time, and we will address the communication issue. We thank you for allowing us to serve you.Bobbie, I see my staff replied above. We have a mobile app that will be available in May allowing YOU to see the tech via GPS. This is my fault as the owner as I had Missy training a second dispatcher eating up her time. We failed to earn a 5 star rating this time and I own that. What can we do to earn a revised 4 star rating for Dion? We do offer 100% Satisfaction which includes a full refund. My cell# is 574-229-6545. With apologies, Mike Ritter, owner


Map of South Bend, IN

On Time and good service.




Review of Great Lakes Heating, Air Conditioning & Electrical

On time and good job! Thanks.


Map of Bremen, IN

very good service




Review of Great Lakes Heating, Air Conditioning & Electrical


Dion W.

Dion W.

Spring ac tune up Lennox

Near Bachelor Is, Buchanan, MI 49107
Dion W.

Dion W.

Spring ac tune up Great Lakes

Near Rolling Oak Dr, South Bend, IN 46628
Dion W.

Dion W.

Spring ac tune up Ducane

Near W Michigan St, New Carlisle, IN 46552
Dion W.

Dion W.

Spring AC tune up. Lennox

Near Riverside Dr, South Bend, IN 46616
Dion W.

Dion W.

Spring tune up on AC. Lennox

Near Fulkerson Rd, Niles, MI 49120
Dion W.

Dion W.

Spring AC tune up. Lennox

Near Manchester Dr, South Bend, IN 46615
Dion W.

Dion W.

Spring AC tune up on Armstrong AC

Near Reserve Pkwy, Niles, MI 49120
Dion W.

Dion W.

Spring AC tune up. Lennox

Near Walden Ct E, South Bend, IN 46614
Dion W.

Dion W.

Spring ac tune up Heil

Near Armstrong Dr, South Bend, IN 46614
Dion W.

Dion W.

Spring ac tune up Lennox

Near N Main St, North Liberty, IN 46554
Dion W.

Dion W.

Spring ac tune up Ducane

Near 3000 Blk Of Rogers, South Bend, IN 46628
Dion W.

Dion W.

Spring ac tune up Heil

Near Curran Rd, Buchanan, MI 49107
Dion W.

Dion W.

Spring ac tune up Lennox

Near Garr Rd, Buchanan, MI 49107
Dion W.

Dion W.

Spring ac tune up Lennox

Near S Heaton St, Knox, IN 46534
Dion W.

Dion W.

Spring ac tune up Armstrong

Near Fawn Ridge Dr, South Bend, IN 46619
Dion W.

Dion W.

Spring a/c tune up on Goodman air conditioner

Near Lincolnway E, Mishawaka, IN 46544
Dion W.

Dion W.

Spring ac tune up Lennox

Near W Lowell Ave, Mishawaka, IN 46545
Dion W.

Dion W.

Spring ac tune up Armstrong

Near N Holling Blvd, New Carlisle, IN 46552
Dion W.

Dion W.

Spring ac tune up Carrier

Near Chamberlain St, South Bend, IN 46628
Dion W.

Dion W.

Spring ac tune up Great Lakes

Near Ribourde Dr, South Bend, IN 46628
Dion W.

Dion W.

Spring ac tune up Carrier

Near N Michigan St, Lakeville, IN 46536
Dion W.

Dion W.

Spring ac tune up Goodman

Near Pelican Way, South Bend, IN 46628
Dion W.

Dion W.

Spring ac tune up Trane

Near Fairoaks Dr, South Bend, IN 46614
Dion W.

Dion W.

Spring ac tune up Lennox

Near Dawn Blvd, La Porte, IN 46350
Dion W.

Dion W.

Spring ac tune up Lennox

Near Early Rd, New Carlisle, IN 46552