Virtual Diagnostics

Get quality diagnostics for minor Cooling and Heating issues without leaving your couch or someone entering your home.

Talking to a technician is easy—anytime!

Can’t see your Great Lakes Heating and Air technician in person? Virtual visits, also known as TeleTech, makes it easy to access assistance from a certified technician, via a secure video or phone appointment, from your home or on the go.

Virtual visits are available to help with a wide variety of non-emergency conditions. Technicians are ready to help 24 hours a day, 7 days a week.

Virtual support when you need it

• Thermostat not working

• AC not blowing cold air

• There is a leak

• Unit is making strange noises

In some cases there’s no need to have a technician in your home, no need to sit waiting around and no surprise bills.

When you have an emergency, such as a completely inoperable system call (574) 498-7556 and we can dispatch a technician to your home.