Virtual Diagnostic Services
Get quality diagnostics for minor cooling and heating issues without leaving your couch or having someone enter your home.
Talking to a technician is easy—anytime!
Can’t see your Great Lakes Heating and Air technician in person? Virtual visits, also known as TeleTech, make it easy to access assistance from a certified technician via a secure video or phone appointment, from your home or on the go.
Virtual visits are available to help with a wide variety of non-emergency conditions. Technicians are ready to help 24 hours a day, 7 days a week.
Virtual support when you need it
- Thermostat not working
- AC not blowing cold air
- There is a leak
- Unit is making strange noises
In some cases there’s no need to have a technician in your home, no need to sit waiting around, and no surprise bills.
When you have an emergency, such as a completely inoperable system, call (574) 498-7556 and we can dispatch a technician to your home.
Great Reviews From People We've Helped Hear From Our Community
Great Lakes has earned over 1,000 5-star reviews because we treat every home like our own.
-
“Personally, I know he does a good job. Our neighbor is VERY satisfied with him! We even had your sign in our yard.”- Virginia S.
We even had your sign in our yard
"Personally, I know he does a good job. Our neighbor is VERY satisfied with him! We even had your sign in our yard."- Virginia S. -
“He was VERY thorough and did an excellent job completely checking out the whole system.”- Bob S.
Great Job!
"Shawn Conery was the Service Technician this time, his first visit to my home. He was VERY thorough and did an excellent job completely checking out the whole system. He did find a bad part, replaced it , put everything back together and fired up the furnace. It worked perfectly. GREAT JOB!!!"- Bob S. -
“The differences? When I needed new AC, I got three on-site estimates.”- David M.
I have confidence in this company
"The differences? When I needed new AC, I got three on-site estimates. One was a glossy car-salesman-like company, another was an old-family folksy company, and then Great Lakes. The glossy guy I disliked, and it was pricey. The folksy guy I liked, but his knowledge was lacking--he thought my old AC concrete pad would work fine, but the Great Lakes guy said you need a new pad, and also he recommended running a new duct from the basement to upstairs so that cooler air there saves stress on the AC system. I have confidence in this company."- David M. -
“Tracked down and explained the problem and came up with a cost effective fix for now. Couldn't be happier.”- William S.
Great Lakes was very responsive
"Furnace was out on a Sunday morning. Great Lakes was very responsive and the technician really, really excellent. Tracked down and explained the problem and came up with a cost effective fix for now. Couldn't be happier."- William S. -
“Ethan and Adam spent quite a while at my new home [which has been ignored]: first item was the carbon monoxide vent which they immediately corrected; updated all systems and worked well with the roofing construction crew which complicated issues. Ethan went through my list of issues from the home inspector and was able to make everything safe.”- Linda L.
