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Promises Honor Code

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2018-08-02T15:51:09+00:00

The Great Lakes Honor Code

To provide our customers with quality installation that is competitively priced, installed on time, and with all work to be done in a professional, courteous manner. To provide every customer with a clearly written proposal, detailing in writing what Great Lakes will be doing.

“A Great Lakes team member will not lie, cheat or steal or tolerate those who do. Furthermore, a Great Lakes team member will not exhibit or tolerate behavior inconsistent with company values, missions, or PROMISES.”

Vision

To be a growing company making a positive impact on the world for generations to come.

Mission

To provide our customers with quality installation that is competitively priced, installed on time, and with all work to be done in a professional, courteous manner. To provide every customer with a clearly written proposal, detailing in writing what Great Lakes will be doing.

Values

The Great Lakes core values are very important to our team. We believe that it’s critical that 100% of our team members commit to operating in a manner that is consistent with our honor code. Our values will shape the pursuit of our vision and mission now and in the future.

GREAT LAKES PROMISES:

To provide every residential purchaser of a furnace or air conditioner a full (10) year, parts and labor warranty. The warranty is offered under the No Repair Guarantee Discount Club Membership with Great Lakes. We provide the 1st year at no charge to our customers. The optional 9 years of Discount Club Membership is renewable at a competitive rate. We promise to provide purchaser of a Lennox or Great Lakes furnace 24-hour “NO HEAT” emergency service for a minimum of one year from the date of installation. This includes weekends & holidays. We will also include a one year Discount Club Membership maintenance agreement to provide an annual safety and precision tune up on their new equipment. The 24-hour emergency service & routine maintenance CAN BE CONTINUED INDEFINITELY, based on an annual renewal of the Great Lakes Discount Club Membership.